HearWell™ NZ

Privacy Policy

Last Updated: February 2026

Introduction

HearWell™ NZ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hearwellnz.co.nz or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, shipping address, and billing address when you place an order or create an account.
Payment Information: Credit card details and billing information (processed securely through our payment providers).
Communication Data: Any information you provide when you contact our customer support team.
Account Information: Username, password, and preferences if you create an account.

We also automatically collect certain information when you visit our website:

Device information (browser type, operating system)
IP address and location data
Pages visited and time spent on our site
Referring website or source

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and delivery
Communicate with you about your orders, including order confirmations and shipping updates
Provide customer support and respond to your inquiries
Send marketing communications (with your consent), including product updates and promotions
Improve our website, products, and services
Detect and prevent fraud or unauthorised transactions
Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality).
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

Payment Processors: Shopify Payments, PayPal, and other payment gateways to process transactions securely.
Shipping Partners: NZ Post, CourierPost, and other carriers to deliver your orders.
Marketing Platforms: Email marketing services to send newsletters and promotional content.
Analytics Providers: Google Analytics and similar services to analyse website traffic.

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL encryption for all data transmission
Secure payment processing through PCI-compliant providers
Regular security assessments and updates
Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to legal obligations).
Opt-out: Unsubscribe from marketing communications at any time.
Complaint: Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached.

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and legal purposes.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.